{"id":9771,"date":"2021-12-18T18:47:44","date_gmt":"2021-12-18T18:47:44","guid":{"rendered":"https:\/\/www.assanet.com.ni\/?page_id=9771"},"modified":"2023-05-24T20:40:15","modified_gmt":"2023-05-24T20:40:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.assanet.com.ni\/en\/customer-service\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-71ec038b79881ccf37e5afa948a09eb1\">\n.avia-section.av-av_section-71ec038b79881ccf37e5afa948a09eb1{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.assanet.com.ni\/wp-content\/uploads\/2022\/04\/preguntas-frecuentes-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-av_section-71ec038b79881ccf37e5afa948a09eb1 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#002d73;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-71ec038b79881ccf37e5afa948a09eb1 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='300'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' style='height:300px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9771'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-e86b28eae1acbb727336811f4f56ccbf\">\n#top .flex_column.av-av_one_full-e86b28eae1acbb727336811f4f56ccbf{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_one_full-e86b28eae1acbb727336811f4f56ccbf{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-av_one_full-e86b28eae1acbb727336811f4f56ccbf{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-e86b28eae1acbb727336811f4f56ccbf av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-animated-generic left-to-right av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-li2602qc-8a59d3a0d6827a2281e6e671a0ec7f39\">\n#top .av_textblock_section.av-li2602qc-8a59d3a0d6827a2281e6e671a0ec7f39 .avia_textblock{\nfont-size:40px;\ncolor:#ffffff;\n}\n\n@media only screen and (max-width: 479px){ \n#top .av_textblock_section.av-li2602qc-8a59d3a0d6827a2281e6e671a0ec7f39 .avia_textblock{\nfont-size:20px;\n}\n}\n<\/style>\n<section  class='av_textblock_section av-li2602qc-8a59d3a0d6827a2281e6e671a0ec7f39 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p class=\"titulo_baner\" style=\"text-align: center;\">Frequently Asked Questions<\/p>\n<\/div><\/section><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9771'><div class='entry-content-wrapper clearfix'><div  class='flex_column av-av_one_half-a93934ecd89fbb8a9566d39e89cd3725 av_one_half  avia-builder-el-3  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-li2606yo-bcea3a6030da20d771c4feea31dfe414\">\n#top .av-special-heading.av-li2606yo-bcea3a6030da20d771c4feea31dfe414{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-li2606yo-bcea3a6030da20d771c4feea31dfe414 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-li2606yo-bcea3a6030da20d771c4feea31dfe414 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-li2606yo-bcea3a6030da20d771c4feea31dfe414 av-special-heading-h3 blockquote modern-quote  avia-builder-el-4  el_before_av_toggle_container  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Car<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-li2633h5-91012f44fbd02d45d3c4faf235d8e24a av-elegant-toggle  avia-builder-el-5  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-li261a50-02cde3473844c8fa20d896b918561571'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How is it determined that my car can be declared a total loss?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How is it determined that my car can be declared a total loss?\" data-aria_expanded=\"Click to collapse: How is it determined that my car can be declared a total loss?\">How is it determined that my car can be declared a total loss?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><div>\n<p>A total loss is considered when the cost of repair of the insured vehicle, duly approved by the Company, exceeds:<\/p>\n<p>65% of the insured value when the vehicle is up to one year old.<\/p>\n<p>75% of the insured value when the vehicle is more than one year old.<\/p>\n<\/div>\n<div><\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-li262di3-d93795602c004b8ef1ac1055562109ba'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\" How much will the Company pay me in case of Total Loss?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand:  How much will the Company pay me in case of Total Loss?\" data-aria_expanded=\"Click to collapse:  How much will the Company pay me in case of Total Loss?\"> How much will the Company pay me in case of Total Loss?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In case of a total loss, the Company will pay the actual current value of the automobile, that is, the limit of liability detailed in the individual conditions of the policy, excluding the depreciation and the deductible agreed upon for the affected coverage.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-li2631j5-7b2fbbbfa3e2beba34ac1b11bdd65b42'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"What are the basic coverages of my car policy?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the basic coverages of my car policy?\" data-aria_expanded=\"Click to collapse: What are the basic coverages of my car policy?\">What are the basic coverages of my car policy?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The basic coverages are:<\/p>\n<ul>\n<li>Bodily Injury<\/li>\n<li>Damage to other people&#8217;s property<\/li>\n<li>Collision<\/li>\n<li>Total Theft<\/li>\n<li>Glass Breakage<\/li>\n<li>Public Disorder<\/li>\n<li>Catastrophic Risk<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><div  class='flex_column av-av_one_half-d06667205e6186ec8414c6eb7605d406 av_one_half  avia-builder-el-6  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-af89a52d51412774536fa272e468f7cd\">\n#top .hr.hr-invisible.av-av_hr-af89a52d51412774536fa272e468f7cd{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-af89a52d51412774536fa272e468f7cd hr-invisible  avia-builder-el-8  el_after_av_heading  el_before_av_toggle_container '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='togglecontainer av-li265tzd-b2cf166181f2837075ea90a4ba44077f av-elegant-toggle  avia-builder-el-9  el_after_av_hr  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-li264jbq-8de158549da263e2ba09a4443c936ba5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"What added value does my car policy offer me?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What added value does my car policy offer me?\" data-aria_expanded=\"Click to collapse: What added value does my car policy offer me?\">What added value does my car policy offer me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>All automobile policies for private use with their own damage coverage have the following added values at no additional cost in all the departmental capitals of the Departments of the Pacific of Nicaragua, Estel\u00ed, and Matagalpa, extending up to a radius of 65 km. from said departmental capitals:<\/p>\n<ul>\n<li>Coordination of the traffic agent at the site of the accident.<\/li>\n<li>Photography of the damages.<\/li>\n<li>Legal counsel in case of an accident.<\/li>\n<li>Towing of the vehicle in case of breakdown or accident.<\/li>\n<li>Change of tire (repair cost does not apply).<\/li>\n<li>Fuel supply (the cost of the fuel supplied does not apply).<\/li>\n<li>Power supply to the battery.<\/li>\n<li>Locksmith to open the vehicle door.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-li2654hr-98cdd5e806f776d1fdda0b04a130d8d1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"What is ASSA M\u00f3vil?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is ASSA M\u00f3vil?\" data-aria_expanded=\"Click to collapse: What is ASSA M\u00f3vil?\">What is ASSA M\u00f3vil?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It is an exclusive ASSA service included in your car policy at no additional cost.\u00a0 It provides assistance 24 hours a day, 7 days a week with just one call to 1800 991.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-li265sim-d98d63e114e9b78bbedb4f57396e350b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"How do I file a claim? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I file a claim? \" data-aria_expanded=\"Click to collapse: How do I file a claim? \">How do I file a claim? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You must submit your claim within 30 business days from the date of the accident at the ASSA office of your convenience.\u00a0 You must present the accident report with the required data duly signed by the insured, which may be requested from your insurance broker or directly from ASSA.\u00a0 You should not take your car to be repaired until you receive authorization from ASSA.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":9769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9771","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/pages\/9771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/comments?post=9771"}],"version-history":[{"count":0,"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/pages\/9771\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/pages\/9769"}],"wp:attachment":[{"href":"https:\/\/www.assanet.com.ni\/en\/wp-json\/wp\/v2\/media?parent=9771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}